Let’s start by saying that we are always available to resolve any issues you may have during and after ordering your customized map. We want to make sure you’re happy with our service. Our excellent customer reviews are a result of that!
Our maps are custom made, reviewed by humans to make sure you get an excellent quality product. This process limits our refund options compared to standard, off-the-shelf e-commerce products.
You are eligible for a refund or another product if:
- The product you received is severely damaged OR
- The product you received significantly differs from what is advertised on our website.
To complete your exchange or refund, we require a receipt or proof of purchase. We accept exchange or refund requests up to 30 days after the purchase.
Since the maps are custom made we don't require you to ship them back to us in case they are damaged. We ask you to send us a couple of photos to inspect.
Digital downloads will look exactly the same as you see them on our website. If you’ve made a typo in your personal message on the map, or do not find the size you were looking for in the 10 standard sizes we offer, get in touch at firstname.lastname@example.org and we’ll work something out.